How Conversational Banking Changes User Experience: Current Use Cases And Future Prospects

Evolution of banking

What Is Conversational Banking?

Conversational Banking Interfaces

  • SMS or more progressive RCS
  • Chatbots
  • Voice bots, like Siri, Alexa, or Sophie
  • Material robots. Some large banks have adopted them to perform simple functions. For example, the HSBC robot pitches credit cards and assists human colleagues in financial deals.
  • ASL stands for Automated Sign Language. It recognizes the sign language of deaf people and translates it into text.
Conversational banking interfaces

Rise Of Conversational Banking

Rise of conversational banking in fugues

Why Use Conversational Interfaces

Benefits For Customers

  • Round-the-clock accessibility
  • High-quality service
  • Mixed robot&human support
  • Personalized approach
  • Proactive engagement

Benefits For Owners

  • Cutdown of costs — more bots, fewer human operators
  • Error reduction — less human factor, fewer emotions
  • Сontinuous development — conversational artificial intelligence learns through experience
  • Business flexibility — easy way to reduce or increase the number of bots at any time
  • Greater user base — potential customers can reach the bank through a chosen channel
Benefits of conversational interfaces

Typical Use Cases Of Chatbots In Banking

Frequently Asked Questions

Account Service

Financial Advice

Typical Use Cases Of Chatbots In Banking

Frequently Asked Questions

Account Service

Financial Advice

Chatbots in banking

Examples Of Banks That Use AI

US Bank

Citi Bank

Capital One

Future Of Smart Banking. Conversational Commerce

What Steps Should Banks Take To Become Conversational?

Promote live chat

Let chatbots assist humans

Involve related technologies

Adhere to security standards

Grow Your Banking Business With Conversational Commerce

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Softensy specializes in fintech development and enterprise-level apps. Our team helps companies automate business processes by developing software solutions.

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Softensy

Softensy

Softensy specializes in fintech development and enterprise-level apps. Our team helps companies automate business processes by developing software solutions.

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