Current Digital Banking Trends. Do You Still Need a Web-Based App In 2021?

Current Digital Banking Trends

Growth of online transactions

Simplified access to banking products

Paperless documentation

AI and ML usage

  • marketing and sales: lead scoring, cross-selling, personal offers, targeting
  • customer service: chatbots, voice bots, checking client documents
  • back-office processes: risk management, intelligent processing of documentation

Data-driven approach

Greater personalization

Rise of neobanks

Vivid design of banking apps

Ecobank app design by Softensy (Source: Behance)

Open banking strengthening

Cloud technologies

Do You Still Need Web Banking In the Era of Mobile Apps?

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